general terms of sale
Overview
This website is operated by orijin.bio. Throughout the site, the terms “we”, “us” and “our” refer to orijin.bio. orijin.bio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools, which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
satisfaction guarantee
The ORIJIN brand and the RAWTECH Company are committed to your satisfaction!
All product pricing is listed by default in Canadian dollars.
We guarantee that all transactions made on our website through SHOPIFY are 100% secure and that no unauthorized amounts will be charged to your credit card.
We ensure the confidentiality of your information. Under no circumstances will we sell or transmit confidential information to a third party, nor will we share your personal information.
By paying your credit card purchases with the SHOPIFY platform, you do not have to share your credit information with other companies, and your personal information is protected. Your account information is stored in our secure databases and is not transmitted to any third party at any time. Your email can be used to communicate with you, but if you do not want to receive our communications, you can let us know at any time.
If you have any questions about the security of your personal information or your purchases, contact us by email at contact@orijin.bio
Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
shipping
Where do you ship?
RAWTECH ships all across Canada
When can I expect my order to arrive?
Regular orders generally leave our warehouse within 2-3 days, and are shipped by Canada Post throughout Canada.
How much does shipping cost?
Your shipping rate options are displayed below your shopping cart at the time of check-out and/or transaction processing. They vary depending on your location and basket size.
Do you ship outside of Canada?
For the time being, we are not shipping outside Canada through our website. Please contact us directly at contact@orijin.bio to get a quote for shipping outside of Canada.
Are there exceptions for certain geographical zones in Canada?
If your order is being shipped to a particularly remote location or areas in Canada that have higher than normal delivery costs (the Canadian North, some parts of Nova Scotia and Alberta for example), you may also be contacted with shipping information prior to order processing. RAWTECH may not be able to honour flat rates or free shipping to Northern/remote locations or areas that are subject to higher than normal delivery costs. These shipping policies are to ensure that we can find the most economical method to ship orders for both us and our customers.
For any Canadian or US order, other shipping arrangements may be made with customer service if required. Delivery times will depend on the specific order, method of shipping, and location. Please contact us if you have questions about shipping for any order.
returns and reimbursements
The customer has five (5) business days following the pick-up or reception of their order to request a reimbursement or exchange. If your item was damaged during delivery please provide details and a picture of the item and send it to contact@orijin.bio.
After this period, NO RETURNS and NO REIMBURSEMENT will be accepted on all our products due to several reasons: improper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we never accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available.
In the unlikely event of a lost package: Orders within Canada and the USA can be traced. After 30 business days, if it has been determined that your shipment has been lost, you may request a refund, or ask RAWTECH to reship the product to you.
If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of RAWTECH 1111, Bld Frederick-Phillips, Saint-Laurent, Quebec, CANADA, H4M 2X6.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact information
Questions about the Terms of Service should be sent to us at contact@orijin.bio.
For more information, please contact RAWTECH using one of the following methods:
By email
contact@orijin.bio
By postal address
RAWTECH, Inc
CIBC Tower, Suite 2500
1155 Bld Rene-Levesque
Montreal, Qc, H3B 2K4
Canada
By phone
+1 (514) 576 9305
© All rights reserved RAWTECH Inc. 2020.